Overview

Support Request

For help with university owned technology, please contact the OSUIT Service Desk:

Call (918) 293-4700 or e-mail
servicedesk@okm-kace.osuit.edu between the hours of 7:30 AM and 4:30 PM Monday through Friday.

Suggestions or ideas may be emailed to cis-suggestion-box@okstate.edu.

Technology Services is dedicated to providing excellence in customer service while delivering administrative and academic technology support to the OSU Institute of Technology campus to promote increased student-learning outcomes for a diverse student population.

Uptime statistics for our campus:

Web servers     100.000%

All servers           99.943%

Network uptime   99.995%


Scope of Technology Services:

Technology Services (TS) provides hardware support for approved university-owned technology for which TS has manufacturer support and technologist training. All university microprocessor-based technology purchases must be approved by Technology Services to ensure best value, compatibility, standardization, security, and scalability. Residential Life offers help for student computers in the residence halls. Non-hardware issues can usually be resolved by calling the service desk at (918)293-4700 between the hours of 7:30 AM and 4:30 PM Monday through Friday.

Technology Services provides excellent technical support for campus technology. While Technology Services approves all microprocessor-based technology purchases, relocation of equipment or installations to or within the walls, floors, or ceilings is done by the Physical Plant, or by third party contractors.

For more information on Technology Services refer to the service catalog, questions in our FAQ or more details about our comprehensive service listing.